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Frequently Asked Questions

Frequently Asked Questions

Can I get An Item Personalised?

A lot of our item's are personalised but if you spot something that doesn't have a customisation option, then feel free to send us a message and we will try our best to fulfil your wishes!

How Long Will My Order Take?

All of our times & shipping information is mostly listed in the description of the items. We usually make and have the items ready to ship within 1-5 business days and shipping (depending on your location) can take anything up to a week (not during rush periods/time in customs etc.)

What Materials Do You Use?

Our products are produced using mainly natural birch, laser-safe MDF or Acrylic and the nature of these materials means that some areas of your cake toppers, cards, home decor or any other product sold may be delicate and fragile if not handled with proper care. Please be aware of this when using/hanging your product.

What Is The Difference Between A4 And A5?

A4 is 8.27 inches by 11.69 inches, a little narrower and a little longer than American “Letter” size, which is 8.5 inches by 11 inches. A5 dimensions are 5.83 inches by 8.27 inches, between the American 8 x 5 index card and the 8.5 inches by 5.5 inches “Statement” size. Two sheets of A5 paper make one A4 sheet.

Can I See A Preview Of My Personalised item?

Yes, once you have placed your order just send us a message telling us that you would like a preview. We will then send you one before we craft your item.

How Long Does Delivery Take?

This depends on where you live and what shipping option you select.

Free Shipping:

UK: 1-2 working days (estimated)

EU: 3-5 working days (estimated)

USA: 3-7 working days (estimated) We use Royal Mail as our free shipping provider.

Upgraded Fedex Shipping:

1-2 Days Worldwide.

Do You Offer Upgraded Shipping?

Yes, we offer fully tracked express shipping through FedEx. You can select this delivery upgrade at checkout.

Can I have Something Made To My Exact Specifications?

Yes, just send us a message and we can talk about it.

Do You Offer Free Delivery?

Yes, we offer free worldwide delivery.

What Happens If My Item Arrives Damaged?

Sadly it happens sometimes, just let us know and we will send your item again.

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